cuan368Privacy Policy
This page describes what we collect when you use cuan368 and how we keep that data protected. We operate as an online gaming platform available where local law permits, and we handle your personal information with strict encryption and access controls. Your data — from your email address to your payment method and game history — remains encrypted on our servers and is never shared with third parties except where payment processing or legal compliance requires it.
We collect only the information necessary to verify your identity (KYC), process your deposits and withdrawals, prevent fraud, and comply with Indonesian gaming regulations. We do not sell your data, share it with advertisers, or use it for purposes unrelated to your cuan368 account. If you access cuan368 from Jakarta, Surabaya, Bandung, or anywhere in our supported service areas, the same privacy protections apply.
This policy is effective immediately and applies to all accounts created on or after its publication date. We update this policy if our practices change; we notify you by email and in-app alert of material changes.
What We Collect and How We Use It
Account Registration Data
We collect your full name, email address, date of birth, and phone number during registration. We also collect your national ID number and residential address during KYC verification. We use this information to verify your identity against national records, confirm your jurisdiction eligibility, and prevent duplicate accounts and fraud. We store all registration data encrypted on our servers in Indonesia and back up copies to secure off-site facilities.
Payment and Transaction Data
When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank virtual accounts (mobile banking, local payment, online payment, e-wallet), we record the payment method, amount, timestamp, and status. We do not store your payment credentials (card numbers, e-wallet passwords) on our servers — payment processors handle authentication directly. We retain transaction records for 5 years as required by Indonesian law, and we use this data to reconcile your account, detect fraud, and honor withdrawal requests.
Gameplay and Balance History
We log every game session, round result, payout amount, and timestamp for every game you play on cuan368 — whether it's football betting during Liga 1 matches, live-dealer tables, slot games, or esports markets. We use this history to calculate your account balance accurately, honor withdrawal requests, detect cheating and money laundering, and comply with regulatory audits. You can access your full game history in your account dashboard anytime.
Device and Login Data
We record your device type (Android phone, iPhone, desktop browser), IP address, and login timestamps. We use this to detect unauthorized access, alert you to suspicious logins, and enforce your two-factor authentication (2FA) settings. If someone attempts to log in from a new device, we may require additional verification. We do not use your IP address for location tracking beyond confirming your jurisdiction eligibility.
At cuan368, we encrypt all data in transit using banking-grade TLS 1.3, and we encrypt stored data at rest. We do not sell your information, and we do not share it beyond what law requires.
Your Rights, Cookies, and Third-Party Processors
Your Data Rights on cuan368
You have the right to access, update, or delete your personal data from your cuan368 account at any time. You can change your email, phone number, and password in account settings. If you want to delete your account entirely, contact our support team and we process the closure within 24 hours. We settle any remaining balance via withdrawal and delete your personal data from active systems while retaining transaction records for regulatory compliance (typically 5 years as required by Indonesian law).
Cookies and Tracking
We use session cookies (temporary files stored on your phone or browser) to keep you logged in and to remember your game preferences. Session cookies expire when you close the app or browser. We do not use persistent tracking cookies that follow you across websites. We do not set third-party cookies on cuan368. If you disable cookies, you may not be able to log in or play games — this is necessary for your account security.
Third-Party Service Providers
We use specialized vendors for specific functions — payment processors (e-wallet and bank partners), identity verification services, fraud detection systems, and cloud hosting providers. These vendors access only the minimum data necessary to perform their function. For example, payment processors see transaction amounts and payment method details, but not your game history or account balance. All vendor contracts include strict data-protection clauses and require encryption. We do not share your data with vendors unrelated to your cuan368 account.
Data Location and Cross-Border Transfers
Our primary servers are located in Indonesia, but we may retain backup copies on secure servers in other jurisdictions for disaster recovery. This means your data may physically sit outside Indonesia, but it remains encrypted and accessible only to authorized cuan368 staff. We never transfer your personal data to other countries for processing without encryption and without contractual guarantees matching Indonesian data-protection standards.
Contact and Complaints
If you have questions about your privacy, how we handle your data, or if you want to exercise your data rights, contact our support team via in-app chat, email, or phone. We respond to privacy requests within 14 days. If you believe we have violated your privacy rights, you can file a complaint with our support team or with Indonesian data-protection authorities. We never retaliate against players who file privacy complaints.
We may update this privacy policy as our practices evolve or as regulations change. Material updates are communicated to you via email and in-app notification. Your continued use of cuan368 after an update constitutes acceptance of the revised policy.